About us
i360 is a leading provider of professional management services for B2C loyalty programmes and B2B incentive schemes. i360’s core competence lies in the development and integration of IT systems for the operation of loyalty programmes. The company also provides a wide range of value-added services, including those related to the development of loyalty programme strategies, creative materials, the procurement, packaging and dispatch of rewards, operating a helpline, handling participants’ complaints, and comprehensive legal and tax support relating to loyalty and incentive programmes.
What do customers value about i360?
Our clients include international corporations and Poland’s largest companies. The projects we undertake are aimed at increasing our clients’ market share in traditional retail (to this end, we run incentive schemes targeting all links in the distribution chain) and to increase the revenue generated from each end customer by fostering brand loyalty (this is the primary objective of the loyalty schemes we develop).
Effectiveness in building customer loyalty
- Creating engaging programmes that strengthen customer loyalty to the brand.
- An increase in the value of the shopping basket and the frequency of purchases.
Personalisation and tailoring to individual needs
- Analysing customer behaviour and tailoring the programme’s rewards and mechanisms.
- User segmentation and the creation of unique loyalty programmes.
- The ability to create and customise your own fraud pathways within the Fraud Management process
Advanced technological solutions
- Integration with CRM systems, e-commerce platforms and mobile apps.
- Process automation and real-time data analysis.
- The use of data and technology for risk management and the detection and prevention of fraud
Safety and regulatory compliance
- Protection of customer data and compliance with the GDPR.
- Transparency in the management of points and rewards.
Innovation and creativity
- Modern gamification and customer engagement mechanisms.
- Using AI to optimise loyalty schemes.
Comprehensive service and support
- Strategic consultancy on customer loyalty.
- Technical and marketing support for the programme.
- Consultancy on the analysis, detection and prevention of fraud
Honours
i360 – a multiple winner of the „Forbes Diamonds” awards”
i360 is one of Poland’s fastest-growing companies, as evidenced by its repeated inclusion in the prestigious „Forbes Diamonds” ranking. This ranking, compiled by the monthly magazine „Forbes” in collaboration with Bisnode Polska, recognises companies with exceptional growth rates and sound financial standing.
i360 has been named a winner of this award no fewer than eight times. This is a testament not only to its steady growth, but also to its innovation and the effectiveness of its business strategy.
Continuous development, a commitment to excellence and the consistent strengthening of its market position ensure that i360 remains a leader in its sector, earning the trust of its customers and business partners.
Other awards
